Packages are dispatched the same day for orders placed and paid for before 12:00 pm. Orders placed after 12:00 on Fridays and over the weekend will be dispatched on the following Monday. They are shipped via DPD with tracking number.
Orders placed via DPD delivery are guaranteed from Monday to Friday within 24 hours. However, DPD does not operate on Saturdays or Sundays. As a result, orders placed by DPD on Friday before 12:00 pm can only be delivered on Monday morning.
NO SATURDAY OR SUNDAY DELIVERY (except in the case of Pickup delivery. In this case, Saturday delivery is possible at your relay point)
Delivery times may be extended during special offers or promotions on the site due to the large number of orders to be processed.
Return conditions are presented further down the page.
DELIVERY IN FRANCE
The delivery methods with DPD, within 24h, offered in France are:
- DPD Pickup (Relais): FREE
- DPD Predict (home delivery): €3
DELIVERY IN EUROPE
We offer 24-48H delivery with DPD in the following countries:
- Germany: With DPD Predict => home delivery: €3
- Italy : With DPD Predict => home delivery : €5
- Spain: With DPD Predict => home delivery: €5
- Poland: With DPD Predict => home delivery: €5
- Portugal: With DPD Predict => home delivery: €5
INFORMATIONS
We recommend that you group all your items in a single order. We cannot group 2 orders placed separately. Particular attention is paid to fragile items.
As far as delivery times are concerned, we are dependent on our service provider DPD. Delays in delivery may occur.
Box dimensions are appropriate and your items are properly protected.
We are committed to ensuring that your package is delivered to you, otherwise we will refund your money.
For returns of products not picked up at a relay point or at home, you will be charged:
- Home delivery charges
Please note: due to sanitary measures following Covid-19 and during specific periods such as Black Friday, Cyber Monday, Christmas, Sales, delivery delays may occur.
PRODUCT RETURNS
You wish to return a product or a complete order?
You have a right of withdrawal with a period of 14 (fourteen) working days from the delivery of your order.
To exercise this right, the product must be in its original packaging and unopened.
The cost of returning the item will be at your expense, unless we have delivered the item to you by mistake, or if the item is delivered damaged.
On receipt, and after verification, we will proceed with reimbursement directly to the payment method used for the order.
To exercise your right, please indicate in the contact form:
- Your first and last name
- Order number
- The product purchase date
- The product you wish to return
- A comment stating that you wish to return the product and/or the entire order exercising your right of withdrawal
We will process your request as quickly as possible.
FREQUENTLY ASKED QUESTIONS
Why doesn't my DPD tracking work?
If the status of your DPD tracking does not change and indicates that it is being prepared by the sender this is because your package has not yet been scanned at the sorting center and the shipping label has been issued. Rest assured, your parcel has been handed over to DPD for collection, which takes place every day from Monday to Friday at 2:00 p.m.
If, however, the tracking of your parcel does not improve after several days, you can contact our after-sales service for further information.
Why is my delivery late?
Our carrier guarantees delivery within 24 hours in mainland France. However, during busy periods (sales, holidays, promotional periods, etc.) and in view of current health conditions, some regions may experience a slight delay. You can track the progress of your parcel using your tracking number, available directly in your customer area or by e-mail. If the delay is too long, you can go to your nearest post office and give them your tracking number, so they can give you more information about the progress of your parcel. Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together.
Why is my parcel shown as delivered when I haven't received it?
Please excuse our carrier for this inconvenience, rest assured we will always find a solution to satisfy you. When your tracking indicates that your package has been delivered, but you have not received it, it is possible that your package has been delivered to a neighbor or possibly to the wrong address or that your package has been lost or stolen. Don't worry if this happens, you'll need to go to your post office and give them your tracking number to dispute the delivery of your parcel. This is important to avoid this kind of incident happening again in the future. Once this has been done, the Post Office will indicate it on your tracking which will allow us to make a new return. You can then contact us by phone or via the contact form and we will proceed with the return of a new parcel at our expenses (in a relay point for more safety if it suits you).
