Help All the answers to your common practical questions

We have gathered here the different questions that our customers ask us most often, in order to help you find information as quickly as possible. If you have a question that is not listed here, we invite you to contact us via the chat or the contact form on the website.

How to benefit from free shipping?

In France and Europe, we offer you shipping with Colissimo to a pickup point and to your home without a minimum purchase!
Currently, enjoy free shipping.

How to contact you for advice?

You can

Send us an email via the contact form on the "Contact" page of our website or your customer account.
Call our customer service at +33 9 71 07 59 59.

We speak French and English.

However,

We cannot give medical advice.
And we recommend that you consult your doctor for any questions on this subject.

Why trust us?

We are an officially registered company in France under the Siret number 85293092400018;
We offer you additional assurance by being present on Trustpilot, a platform on which reviews are strictly controlled and cannot be falsified;
As of today, we have more than 1800 reviews on our CBD shop and our CBD products in France, most of which are excellent;
Our existence dates back to the early days of the CBD industry in France. We are pioneers in online sales of CBD and related products;
We have a large stock and supply a large part of French CBD wholesalers and stores;
This means that thousands of people have already trusted us as their suppliers, giving them access to quality CBD products such as flowers or CBD oil, quickly, and at a good price;

Can I pay by credit card?

You have the option to pay for your purchases by:

Visa credit card
Mastercard credit card

Payment is 100% secure.

On your bank statement, only the mention "GTAF" will appear without any reference to 321CBD or CBD products.

The process is as follows:

Payment of your order;
Receipt of an order confirmation email from us;
Preparation and shipping of your order (on the same day if the order is placed before 2:00 pm);
Receipt of a shipping confirmation email from us, with a tracking number for your package;
Receiving the package at your home or at a pickup point

The content of our website is for information purposes only. It is not intended to provide medical advice. We recommend that you seek the advice of a medical specialist before consuming any CBD product featured on our website.